JOURNALS

ABSTRACT

The study investigates conflict resolution techniques for student’s effective management in public secondary schools in Onitsha South Education zone of Anambra State. The problem of this study centers on conflicts, types of conflicts, conflict techniques, conflict resolution, and strategies adopted for conflict management. The study adopted descriptive survey design method. Three research questions were formulated to guide the study. A total of 268 schools made up the population for study and 100 teachers were selected as a sample size from ten public secondary schools in the study area. Instrument for data collection was a 4-point likert scale questionnaire. Descriptive statistics was used to analyze data into mean and standard deviation on the factors responsible for conflicts in secondary schools. All the items had a mean score greater than the criterion mean 2.50 except two items which includes low salary and corruption as the results of consequences of conflict in secondary schools. This implies that conflicts in schools have consequences. The results showed strategies adopted for conflicts resolution in secondary schools. The result also revealed that all the items had mean score greater than the criterion mean 2.50 except for negotiation. This is an indication that strategies such as collaboration, compromise and avoidance were effective in the resolution of conflicts in secondary schools. Based on the findings of the study recommended amongst others; that management of public secondary schools in Anambra State should set conflict resolution mechanism to curtail conflicts amongst teachers or students and teachers should be trained on strategies for conflict resolution to enable them apply the necessary where the need arises.